You must first sign up and once you have created an account, you can login using your email and password. For help with creating an account, please click here.
PC- with Microsoft Internet Explorer 7 or later, Firefox 3.6 or later or Chrome 18 or later.
Macintosh- with Safari 5.0 or later, Firefox 3.6 or later or Chrome 18 or later.
No, registration is free.
The zip code/postal code field can be left blank for countries that do not use zip code/postal code for delivery. Countries like the United States, Canada, United Kingdom, Mexico, India, China and South Korea (to name a few) require postal codes.
P.O. Box addresses are not allowed for Domestic Shipments. For International Shipments, we ask that you avoid entering a P.O. Box address as it may cause delays with delivery. If you choose to enter a P.O. Box address, please provide a complete physical address where the P.O. Box is located to avoid any delays in delivery.
UEMS can coordinate next day flight service with FedEx and DHL if this service is available at your universities location. This premium service is limited to a few locations and the starting price is $500. Please contact firstname.lastname@example.org to learn more.
Shipping to embargo countries needs a special approval from the U.S government where U.S. economic embargoes are in effect, which currently include: Cuba, Democratic People's Republic of Korea (North Korea), Iran, Sudan and Syria. Please contact email@example.com for further assistance and we will work with your university upon your request.
FedEx, DHL and UPS deliver to over 220 countries and territories. It is very unusual when all carriers do not service a particular country. But in the event that all carriers do not recognize or service your specific address (City/Postal Code), please contact firstname.lastname@example.org and we will work with you to resolve the issue.
Please enter as much of your name as you can to register or create an order. Once an order is created, please contact your school directly so they are aware that your full name could not fit on the lines provided. As long as the school is contacted, your documents should still contain your full name.
Yes, you can use UEMS to ship immigration documents to USCIS locations. Click on "Send Documents to USCIS" on the welcome page and follow the process. The Receiver's Addresses are pre-loaded for your convenience. For questions, please contact Student Support.
We use FedEx, DHL and UPS. The system will display the services based on the origin and destination locations. For help with shipping, please click here.
The cost varies depending on the country you reside in. To get an accurate quote, please register as a student and upon filling out your address information, click on Continue to view and compare the rates from the available carriers.
We accept Visa debit cards and all major credit cards (Visa, MasterCard, Amex and Discover), PayPal and wire transfers. The accepted currency is U.S. Dollars. Students can pay using the credit card of a parent, friend or relative. Our charge will appear as eShipGlobal Inc. on your billing statement.
Please note after inputting your billing address on the PayPal website, your shipment will be delivered to the destination address listed on your UEMS order.
eShipGlobal Inc. will be collecting your payment at the time of placing your express mail order.
Yes, we do not store your credit card information, we only store the authorization number for accounting purposes. The credit card payment processing is done securely through PayPal. All transactions take place over Secure Sockets Layer (SSL). So you can rest assured that the information you provide is safe. For PCI Compliance information, please click here.
eShipGlobal Inc. is unable to accept payments via credit card for shipments coming from or going to the following countries: Ghana, Nigeria, Benin, Cameroon and Kenya. You have three alternative: (1) you can pay using PayPal (2) have a friend or a relative in the U.S. remit payment (counter deposit) into our account at a Bank of America counter anywhere or (3) make a bank wire transfer from your country. We apologize for the inconvenience and thank you for your cooperation.
Sign into your account, click Shipment Tracking and enter the order or tracking number. Please note, tracking numbers are only available for shipments that have been picked up from your university.
Very rarely are packages lost or damaged in transit. But in the event that your package is lost or damaged, please send an email to email@example.com with proof of damage or loss along with the tracking number. We will work diligently with the carrier to claim the shipment cost and refund you appropriately. However, if it was determined that your package was lost due to incorrect recipient address, your claim will be rejected.
Refund claims for late deliveries are not entertained at this time. Timely delivery of shipments are dependent on various factors including but not limited to: university processing time, customs clearance, weather and carrier handling.
You can request for cancelation online. Follow the steps below: 1.Login to your UEMS account 2.Click on the Shipment History 3.Click on Details of the order 4.Click on "Cancel Shipment" 5.Choose the reason for cancelation and submit Note: If the shipping label has not been processed by your university, we will add your request to the pending refund queue. However, if it is processed by your university but not shipped, we will notify them of your request. Your university advisor will have to confirm that your package can be canceled and a refund can be issued. If your package has been picked up or in transit, the order is ineligible for refund.
The Student ID field is optional, you may leave blank or enter NOSID.
No, you do not have to cancel your shipment to change your department. 1.Follow the steps below: 2.Login to your UEMS account 3.Click on Shipment History 4.Click on Details of the order 5.Click on "Change Department" 6.Choose the correct department and submit your request
No, you do not have to cancel your shipment to change your Student ID. 1.Follow the steps below: 2.Login to your UEMS account 3.Click on Shipment History 4.Click on Details of the order 5.Click on "Edit Student ID" 6.Enter the correct Student ID and submit your request
UEMS utilizes FedEx Overnight Service for deliveries on Saturdays. This option is on a request only basis for FedEx Overnight or 2Day shipments being delivered to U.S. based addresses only. Additionally, shipments for Saturday Delivery can only be created by a UEMS representative on Thursday for FedEx 2Day, or Friday for FedEx Overnight shipments. Please email firstname.lastname@example.org for more details.
Yes, you can create a shipment now and receive your package a month later or whenever your university is ready to ship. However, we are unable to process refunds for unused packages after 30 days of the order creation day.
If you are having difficulties in creating a shipment or are experiencing any other technical difficulties, please contact email@example.com for assistance.
Please contact customer support of the respective carrier in your home country. They will assist you with the delivery estimate of your shipment.
FedEx (U.S.): 800-247-4747
DHL (U.S.): 800-225-5345
UPS (U.S.): 800-742-5877
It usually takes the university 1-4 business days after you create the shipment to process your documents and send them out. Please wait for at least 5 business days before contacting your university to get a status update on your shipment order.
We are committed to handling your information responsibly and with respect. We store student data on a secure server. This means that we use encryption technology and firewalls to protect information from being accessed by any 3rd party. University administrators and students are assigned passwords that protect access to the system and ensure that only students and university administrators in your school can access your student data. No 3rd party can access it without permission. We do not share or sell student data to anyone for commercial purposes.
Our servers are secure and behind firewalls. Our employees know and understand their responsibilities with regards to cardholder data. The data is encrypted. We do not store your credit card information anywhere. The credit card payment processing is done securely through PayPal. All transactions take place over Secure Sockets Layer (SSL). So you can rest assured that the information you provide is safe and secure. For more information on PCI Compliance, please click here.
For Unused shipping label
We understand that things don't always go as planned! If you have paid for a shipping label and then decide not to use it, or your school does not have any documents to send to you, you can contact us within 60 days of your order date for a full refund.
For Late deliveries
eShipGlobal will do everything in its power to ensure your shipment reaches its destination based on the *estimated delivery date. Late deliveries due to inclement weather, customs delay, country wide strike, national and/or local holiday, incomplete or incorrect receivers address or any other unforeseen circumstances will not be eligible for a refund. However, if your shipment was misrouted or delayed for no valid reason, we will be happy to process a claim with the carrier on your behalf and duly refund you if the claim was approved.
*Estimated delivery dates are calculated only after your university processes the shipment and it is picked up by the shipping carrier of your choice. Processing times may vary from university to university.
For Damaged/ lost shipment
We understand the criticality of the document that is mailed out to you. Once we verify that your package is lost or is damaged, we will immediately provide a replacement shipping label to your school to mail your package again. In case you decide you don't need a replacement, we will offer you a full refund.
The following limitations apply