You must first sign up by giving valid information and once you have created an account, you can login using your username and password. For help with creating an account, please click here.
PC- with Microsoft Internet Explorer 7 or later, Firefox 3.6 or later or Chrome 18 or later. Macintosh- with Safari 5.0 or later, Firefox 3.6 or later or Chrome 18 or later.
NO. Registration is free.
The zip code/postal code field can be left blank for countries that do not use zip code/postal code for delivery. Countries like the United States, Canada, United Kingdom, Mexico, India, China and South Korea (to name a few) require postal codes.
P.O box addresses are strictly not allowed for domestic deliveries. And, for International addresses, we ask you to avoid entering a P.O. Box address as it may cause issues with delivery. However, If you choose to enter a P.O. Box address, please make sure you provide the complete physical address where the P.O. Box is located to avoid delays or mis-deliveries.
UEMS can co-ordinate next day flight service with the carriers if it is available for your location. This premium service is limited to a few locations and the starting price is $300. The actual cost could be more and is determined by various factors. Please contact firstname.lastname@example.org to learn more.
Shipping to embargo countries needs a special approval from the U.S government where U.S. economic embargoes are in effect, which currently include: Cuba, Democratic People's Republic of Korea (North Korea), Iran, Sudan and Syria. Please contact email@example.com and we will try to work with your University on your request.
Together FedEx, DHL and UPS deliver to over 230 countries and it is very unusual when all carriers don't service a particular country. However, it is possible that all carriers don't recognize or service your specific address (City/Postal code). Please contact firstname.lastname@example.org and we will try to work with you to resolve the issue.
Yes,you can use UEMS to ship immigration documents to USCIS locations and tax documents to IRS. Click on "Send documents to Immigration or Tax offices" on the welcome page and follow the process. The receiver's addresses are pre-loaded for your convenience. For questions, please contact Student Support.
We use Fedex, DHL or UPS. The system will assign the service based on the origin and destination locations. For help with shipping, please click here.
The cost varies depending on the Country you reside in. To get an accurate quote, please register as a student and upon filling out the shipping address, click on Ship/Quote to view and compare the rates from the available carriers.
We accept Visa debit cards and all major credit cards (Visa, MasterCard, Amex and Discover). The accepted currency is U.S. Dollars. Students can pay using the credit card of a parent, friend or relative. Our charge will appear as eShipGlobal Inc. on the billing statement. PayPal and wire transfer are accepted methods of payment as well.
Please make the payment to eShipGlobal, Inc. eShipGlobal Inc. will be collecting your payment at the time of placing your express mail order.
Yes. We do not store your credit card information anywhere. We only store the authorization number that is generated for our accounting purposes. The credit card payment processing is done securely through PayPal. All transactions take place over Secure Sockets Layer (SSL). So you can rest assured that the information you provide is safe. For PCI Compliance information, please click here.
eShipGlobal Inc. is currently unable to accept payments by credit card of students from the following countries - Ghana, Nigeria, Benin, Cameroon and Kenya. You have three options; (1) you can pay using PayPal, (2) have a friend or a relative in the U.S. remit payment (counter deposit) into our account at a Bank of America counter anywhere or (3) make a bank wire transfer from your country. We apologize for the inconvenience and thank you for your cooperation.
Once your package has been shipped by your university, you will be provided with a tracking number that you can use to track your package through delivery.
It is a rare circumstance that a package can get lost or damaged in transit. If it does, please send us an email to email@example.com with proof of damage or loss along with the tracking number. We will work diligently with the carrier to claim the shipment cost and refund you appropriately.
Refund claims for late deliveries are strictly not entertained at this time. Timely delivery of shipments are dependent on various factors including but not limited to : university processing time, customs clearance, weather and carrier handling.
You can request for cancelation online. Follow the steps below: 1.Login to your UEMS account 2.Click on the shipment history tab 3.Click on details of the order. 4.Click on "Cancel Shipment" 5.Choose the reason for cancelation and submit. Note: If the shipping label has not been processed by your university, we will add your request to the pending refund queue. However, if it is processed by your school but not shipped, we will notify them of your request. Your university advisor will have to confirm that your package can be canceled and a refund can be issued. If your package has been picked up or in transit, the order is ineligible for refund.
If you do not have a Student ID issued at the time of order creation or are not sure what to enter, please enter NOSID on the shipping form.
No, you don't have to cancel shipment for this change. 1.Follow the steps below: 2.Login to your UEMS account 3.Click on the shipment history tab. 4.Click on details of the order. 5.Click on "Change Department" 6.Choose the correct department and submit your request.
No, you don't have to cancel shipment for this change. 1.Follow the steps below: 2.Login to your UEMS account 3.Click on the shipment history tab. 4.Click on details of the order. 5.Click on "Edit Student ID" 6.Enter the correct student ID and submit your request.
Yes. Shipments created in our system are available in your university's account for up to a year.
If you are experiencing difficulties in creating a shipment or any other technical issues, please contact eShipGlobal support at firstname.lastname@example.org.
Please contact customer support of the respective carrier in your home country. They will assist you with the delivery estimate of your shipment.
FedEx (U.S.): 800-247-4747
DHL (U.S.): 800-225-5345
UPS (U.S.): 800-742-5877
It usually takes the university 1-3 business days after you create the shipment to process your documents and send them out. Please wait 4 business days before contacting your university to get a status update on your shipment order.
We are committed to handling your information responsibly and with respect. We store student data on a secure server. This means that we use encryption technology and firewalls to protect information from being accessed by any 3rd party. University administrators and students are assigned passwords that protect access to the system and ensure that only students and university administrators in your school can access your student data. No 3rd party can access it without permission. We do not share or sell student data to anyone for commercial purposes.
Our servers are secure and behind firewalls. Our employees know and understand their responsibilities with regards to cardholder data. The data is encrypted. We do not store your credit card information anywhere. The credit card payment processing is done securely through PayPal. All transactions take place over Secure Sockets Layer (SSL). So you can rest assured that the information you provide is safe and secure. For more information on PCI Compliance, please click here.