UEMS

Frequently Asked Questions for Universities

Getting Started

How do we add our College/University to your system and sign up?

For more information on how this system works, please contact us by phone, or send an email to support [adminsupport@eshipglobal.com].

To Sign up, Click here

You need the following details:

1. Name of your University
2. Name of your Department
3. Full mailing address of your Department [No PO BOX]
4. Full name, phone number and email address of a contact person at your Department

We will provision your account and send you additional information on how to start using the system.

Will each user in the International Office be given access to the system, or is it limited to just one?

Each user can log-in to the system. Credentials can be shared amongst all admins.

Can our office be set up now and then later add the Admissions offices later, if we wish to?

Yes. We can provision additional departments as needed. We typically have the International Students Services, Graduate Admissions, Undergraduate Admissions, English as Second Language, and the Registrar's Office utilizing our services.

Is this service free for the University?

Yes. The service is free for the University. If you choose to ship documents using express mail to students at your own cost, you have an option to prepay for a shipment through your admin account.

How many countries are supported through this service?

We support more than 230 countries and territories including China, India, South Korea, Saudi Arabia and Nigeria.

Can we request shipments to the Embargoed countries using your service?

You will need special approval from the U.S government for shipping to countries where U.S. economic embargoes are in effect. These countries currently include: Cuba, Democratic People's Republic of Korea (North Korea), Iran, Sudan and Syria. Universities need to go through an approval process with DHL to be able to ship to students from these countries. If you have any questions, please send us an email at adminsupport@eshipglobal.com and you will be promptly assisted.

For more information click here

Can I ship non-documents using UEMS?

Yes, you can use UEMS to ship marketing materials or educational materials to any location. Please follow the steps below:
1.Login to your UEMS account.
2.Click on the Create Shipment tab.
3.Enter the recipient address information.
4.Choose the type of shipment (we currently offer shipping documents, marketing materials or educational materials).
5.Enter weight, dimensions, and the customs value of the package.
6.Choose a service.
7.Complete the payment.
8.Print the shipment label and the commercial invoice (if International).
9.Schedule pick up your package at the carrier location.
For questions, please contact Admin Support.

Shipments and Pickup

What documents can be shipped through UEMS?

Students can make use of UEMS to receive the following documents fast and in a secure way from their University:

Acceptance letter
Immigration documents like I-20, DS-2019
OPT card/ travel documents
Transcripts

And, they can also use our system to send important documents like financial affidavits and other supporting documents to the University, during the application process.

What are the accepted methods of payment and currencies?

We accept all major credit cards (Visa, MasterCard, Amex and Discover). The accepted currency is US Dollars. PayPal and wire transfer are also accepted methods of payment.

How much is the cancellation fee?

A cancellation fee of 5% of the original payment amount will be applied to all cancellations. If your order qualifies for a refund, eShipGlobal will process the refund to the original form of payment and notify you via email.

Is your site secure and PCI Compliant?

Yes. The credit card payment processing is done securely through PayPal, and all transactions take place over Secure Sockets Layer (SSL). So you can rest assured that the information you provide is safe. For PCI Compliance information, please click here.

Let's say a student creates an account and requests an express service. Does he/she have an option to choose a carrier? How do we get notified of the request of the service?

The student has the option to choose FedEx, UPS or DHL for express delivery. Once payment is completed, the system notifies the University through email. The University admin can then login to the system, view the order and print the air bill that was generated. The email notification is done in real time with no delay.

When a student goes online and prepares his or her shipment, is there a limited time frame for the International Office to access their air bill before it expires?

The shipment labels are available for up to two weeks from the date of order, after that you need to contact us to reset. We ask you to print the airway bill only after the documents are ready to be shipped.

When a student requests a package to be sent, an air bill is generated and printed. If the student is not yet qualified for the I-20 to be sent, can the Universtiy put the air bill on hold for some time and reuse it after a while? Will the air bill expire?

Please do not print the airway bill until the documents are ready to be shipped. Using an airway bill that is more than a week old after printing may result in issues with delivery/billing.

How do we schedule pick up?

If you do not have a daily pickup service setup with FedEx, UPS or DHL, a one-time pickup for a specific package can be scheduled either online (through your admin account) or by phone. Please note that some locations require a minimum 3 hour window prior to the office closing time to schedule a pick up.

Can I schedule more than one pickup for one carrier?

The carriers only allow one valid pickup per location, per day. When scheduling a pickup, please change the number of shipments and increase the weight. Doing this notifies the carrier that more than one package will be picked up from your location.

I am getting an error message when scheduling a pickup, what could be wrong?

Please make sure the Ready Time is at least 30 minutes after the current time, and Close time is 2 to 4 hours after the Ready Time provided. If you are still unable to schedule a pickup, please email adminsupport@eshipglobal.com with the order number for further assistance.

A shipment was not picked up at the time provided? Do I need to reschedule the pickup?

Yes, if the carrier does not retrieve a shipment by the close time you provided, a new pickup must be scheduled. Unfortunately, pickup requests do not rollover to the next day. If you would like further assistance, please email adminsupport@eshipglobal.com.

When will the student be able to track the express mail order?

Once the shipment has been picked up, the system will send an alert by email/text with the tracking number. This information helps the student prepare for the document delivery. The student can track package once the documents are shipped out by the University.

Ship Packages/Parcels/Non-documents

We do offer shipping on all small to large packages to International Countries. Please contact our support team at 1-800-816-1615 for further assistance.

Privacy of Student Data

We are committed to handling your information responsibly and with respect. We store student data on a secure server. This means that we use encryption technology and firewalls to protect the information from being accessed by anyone else. University administrators and students are assigned passwords that protect access to the system and ensure that only Students and University administrators in your school can access your student data. No 3rd party can access it without permission. We do not share or sell student data to anyone for commercial purpose.

PCI Compliance Standard

Our servers are secure and behind firewalls. Our employees know and understand their responsibilities with regards to cardholder data. The data is encrypted. We do not store your credit card information anywhere. The credit card payment processing is done securely through PayPal. All transactions take place over Secure Sockets Layer (SSL). So you can rest assured that the information you provide is safe. For more information on PCI Compliance, please click here.