For more information on how this system works, please contact us by phone, or send an email to support [email@example.com].
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You need the following details:
1. Name of your University
2. Name of your Department
3. Full mailing address of your Department [No PO BOX]
4. Full name, phone number and email address of a contact person at your Department
We will provision your account and send you additional information on how to start using the system.
Each user can log-in to the system. Credentials can be shared amongst all admins.
Yes. We can provision additional departments as needed. We typically have the International Students Services, Graduate Admissions, Undergraduate Admissions, English as Second Language, and the Registrar's Office utilizing our services.
Yes. The service is free for the University. If you choose to ship documents using express mail to students at your own cost, you have an option to prepay for a shipment through your admin account.
We support more than 230 countries and territories including China, India, South Korea, Saudi Arabia and Nigeria.
You will need special approval from the U.S government for shipping to countries where U.S. economic embargoes are in effect. These countries currently include: Cuba, Democratic People's Republic of Korea (North Korea), Iran, Sudan and Syria. Universities need to go through an approval process with DHL to be able to ship to students from these countries. If you have any questions, please send us an email at firstname.lastname@example.org and you will be promptly assisted.
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Yes, you can use UEMS to ship marketing materials or educational materials to any location. Please follow the steps below: 1.Login to your UEMS account. 2.Click on the Create Shipment tab. 3.Enter the recipient address information. 4.Choose the type of shipment (we currently offer shipping documents, marketing materials or educational materials). 5.Enter weight, dimensions, and the customs value of the package. 6.Choose a service. 7.Complete the payment. 8.Print the shipment label and the commercial invoice (if International). 9.Schedule pick up your package at the carrier location. For questions, please contact Admin Support.
Students can make use of UEMS to receive the following documents fast and in a secure way from their University:
We accept all major credit cards (Visa, MasterCard, Amex and Discover). The accepted currency is US Dollars. PayPal and wire transfer are also accepted methods of payment.
Yes. The credit card payment processing is done securely through PayPal, and all transactions take place over Secure Sockets Layer (SSL). So you can rest assured that the information you provide is safe. For PCI Compliance information, please click here.
The student has the option to choose FedEx, UPS or DHL for express delivery. Once payment is completed, the system notifies the University through email. The University admin can then login to the system, view the order and print the air bill that was generated. The email notification is done in real time with no delay.
The shipment labels are available for up to two weeks from the date of order, after that you need to contact us to reset. We ask you to print the airway bill only after the documents are ready to be shipped.
Please do not print the airway bill until the documents are ready to be shipped. Using an airway bill that is more than a week old after printing may result in issues with delivery/billing.
If you do not have a daily pickup service setup with FedEx, UPS or DHL, a one-time pickup for a specific package can be scheduled either online (through your admin account) or by phone. Please note that some locations require a minimum 3 hour window prior to the office closing time to schedule a pick up.
The carriers only allow one valid pickup per location, per day. When scheduling a pickup, please change the number of shipments and increase the weight. Doing this notifies the carrier that more than one package will be picked up from your location.
Please make sure the Ready Time is at least 30 minutes after the current time, and Close time is 2 to 4 hours after the Ready Time provided. If you are still unable to schedule a pickup, please email email@example.com with the order number for further assistance.
Yes, if the carrier does not retrieve a shipment by the close time you provided, a new pickup must be scheduled. Unfortunately, pickup requests do not rollover to the next day. If you would like further assistance, please email firstname.lastname@example.org.
Once the shipment has been picked up, the system will send an alert by email/text with the tracking number. This information helps the student prepare for the document delivery. The student can track package once the documents are shipped out by the University.
We do offer shipping on all small to large packages to International Countries. Please contact our support team at 1-800-816-1615 for further assistance.
We are committed to handling your information responsibly and with respect. We store student data on a secure server. This means that we use encryption technology and firewalls to protect the information from being accessed by anyone else. University administrators and students are assigned passwords that protect access to the system and ensure that only Students and University administrators in your school can access your student data. No 3rd party can access it without permission. We do not share or sell student data to anyone for commercial purpose.
Our servers are secure and behind firewalls. Our employees know and understand their responsibilities with regards to cardholder data. The data is encrypted. We do not store your credit card information anywhere. The credit card payment processing is done securely through PayPal. All transactions take place over Secure Sockets Layer (SSL). So you can rest assured that the information you provide is safe. For more information on PCI Compliance, please click here.